Wests National Coaches recognises that feedback is an important part of our business and is essential to providing excellent and consistent service. Though sometimes not thought of, we really appreciate a compliment about a driver, staff member or charter trip as this encourages us in our work and we like to applaud our drivers whenever possible.
We also understand that you may want to let us know when an aspect of your trip might have room for improvement and, on occasion, when something about your charter trip or the conduct of your driver may not have been acceptable and would rather you let us know so that we can have an opportunity to rectify this.
Our policy aims to:
- Treat complainants & staff with respect
- Address complaints fairly, reasonably & in a timely & confidential manner
- Use feedback information as a tool for business improvement
Please Note: Wests National Coaches cannot accept responsibility for feedback sent that relates to matters out of our control. If you would like to send feedback, please complete the form below and we will aim to respond to all correspondence within 10 working days.